Delete Your Account

1. Overview

This page explains how to permanently delete your Hail Sentinel account and the personal data associated with it. Hail Sentinel is developed and operated by Icarus, Inc. ("Company," "we," "us," or "our"). You can request deletion at any time — whether or not the Hail Sentinel app is currently installed on your device.

2. Delete Your Account In the App

If you still have the App installed, deleting your account from inside it is the fastest option — it runs immediately against our production systems:

1. Open the Hail Sentinel app and sign in.
2. Go to Account.
3. Scroll to the Danger Zone and tap Delete account.
4. Confirm the plain-language warning, then type DELETE to confirm — this typed confirmation is a deliberate extra step so account deletion is never triggered by an accidental tap.

Confirming triggers our account-deletion system immediately: your data is removed from our primary systems and you are signed out. See Section 4 for exactly what is deleted and what is retained.

3. Delete Your Account Without the App

Already uninstalled Hail Sentinel? You do not need to reinstall the App to delete your account. Email us and we will process the deletion on your behalf:

We honor deletion requests submitted this way regardless of whether the App is installed on any device. We verify the request by confirming it comes from the email address associated with your account (we may follow up with additional verification if needed), then run the same deletion process described in Section 2. We will send you confirmation once your account has been deleted.

4. What Happens When You Delete Your Account

4.1 What Gets Deleted

When your account is deleted — through either method above — we delete the following from our primary, live systems (Firestore, Cloud Storage, and Firebase Authentication) immediately:

• Your account credentials and profile information
• Saved locations (addresses and coordinates)
• Alert history, notification preferences, and app settings
• Any other data tied to your account in our primary systems

4.2 What We Retain

A small amount of data is retained after account deletion, for the same reasons described in our Privacy Policy:

• De-identified hail reports and alert feedback: If you submitted hail reports or alert feedback, that data is retained indefinitely to improve our hail-detection models, keyed to a one-way hashed identifier. It is not deleted when you delete your account, because it is de-identified and no longer tied to you.
• Encrypted disaster-recovery backups: We maintain encrypted backups to protect all users against data loss. A copy of your data may persist in point-in-time recovery snapshots for up to 7 days and in encrypted backup archives for up to 91 days after deletion, until those backups age out on their normal rotation schedule. These backups are used solely for disaster recovery and are never accessed to serve, analyze, or restore your individually deleted data for any other purpose.
• Records we're legally required to keep: For example, transaction and billing records, which we retain for up to 7 years to comply with financial and tax obligations.

Business Console accounts are governed by the retention terms in our Privacy Policy and, where applicable, your organization's agreement with us — a Console administrator can request organization data deletion at business@hailsentinel.com.

5. Contact

Questions about account deletion, or need help with the process above? Reach out and we'll help directly.